These terms cover your use of TurfMate as a venue owner. Read them alongside the conditions shown for your venue, booking or listing plan.
1. Listing approval
Apply using accurate business, venue and contact details and at least one genuine venue photo. Listing approval is required before access to approved-owner tools or public visibility. Approval is not a certification of the venue’s safety or legal compliance.
2. Venue responsibility
You are responsible for permissions to operate, accurate addresses and photos, court facilities, opening hours, safety, insurance where required, staff and applicable taxes. Use only photos and descriptions you have permission to publish.
3. Availability and requests
Keep court availability, blocked slots, prices and duration discounts current. Accept or decline player requests promptly. Acceptance confirms the booking; a decline releases the slot. Record walk-in and other offline reservations so players are not offered unavailable times.
4. Collection and records
Collect any agreed advance and balance directly from the player and issue appropriate receipts. Mark payment received only for amounts actually collected. App records do not transfer funds. Advance settings are controlled by the main admin; apply the setting displayed for your venue.
5. Plans and platform charges
Your selected listing plan and the charges displayed or agreed for that plan govern your account. Do not assume fees are waived because a dashboard is temporarily unavailable. Any change to commercial charges requires clear communication; these general terms do not set a new fee.
6. Cancellations and disputes
Display your cancellation conditions clearly and honour the conditions applicable when the player requested the booking. Where free cancellation is enabled, the platform allowance applies. Handle off-platform refunds directly, keep supporting records, and cooperate with support investigations.
7. Player information
Use booking and customer information only to fulfil reservations and resolve related issues. Do not export it for marketing, sell it or disclose it to other venues. Players’ phone numbers are hidden in owner screens and exports; do not attempt to access them through other means.
8. Reviews and continued access
Do not pressure players to remove reviews or create fake ratings. Listings may be restricted for inaccurate information, repeated service failures, fraud or safety concerns. Raise disputes through Help & Support. Applicable Indian law governs these terms, without excluding rights or liabilities that cannot lawfully be excluded.