These terms cover your use of TurfMate as a player. Read them alongside the conditions shown for your venue, booking or listing plan.
1. Your account
Keep your name and contact details accurate, protect your sign-in details, and use only your own account. If you are under 18, ask a parent or guardian to arrange bookings and supervise your use of the service.
2. Requesting a booking
TurfMate connects players with independently operated sports venues. Sending a request or receiving a Booking ID does not confirm a slot. Your booking is confirmed only when the venue owner accepts it and its status shows Confirmed. A declined request releases the slot.
3. Prices and payment
Check the price, duration and venue conditions before requesting a slot. Payment for the player request flow is arranged directly with the venue, outside TurfMate. A payment record in the app is not a payment transfer. Ask the venue for a receipt and agree any advance or balance with them.
4. Cancellations and refunds
The cancellation conditions shown for your venue and booking apply. Free cancellation is offered only where the venue enables it and remains subject to the platform’s two-free-cancellation allowance and any displayed time limits. Later cancellations may carry the displayed charge. Refunds for payments made directly to a venue must be arranged with that venue; TurfMate does not promise an automatic refund.
5. T-Points
T-Points are promotional rewards, not cash or a bank balance. The first confirmed booking earns 15 points. Redemption starts at 100 points, worth ₹50, and cannot exceed 50% of an eligible booking’s price. Referral and other rewards follow the rules shown in your wallet. Reversed bookings or misuse may result in reward adjustments.
6. At the venue
Arrive on time, follow venue rules, use equipment safely and treat staff and other players respectfully. Venue owners are responsible for their facilities and services. Report unsafe conditions before playing; participation carries the ordinary risks of sport.
7. Reviews and account conduct
Review only your own eligible past bookings. Do not post abusive, misleading or private information, create fake bookings, or manipulate rewards. We may restrict accounts for misuse, fraud or safety concerns, and you can challenge a decision through Help & Support.
8. Problems and changes
For a dispute, send the Booking ID and relevant details through Help & Support. We can help investigate but cannot guarantee a venue’s performance or a refund. These terms are subject to applicable Indian law and do not remove statutory consumer rights. Material changes will be identified in the updated terms; questions can be raised through Contact or Help & Support.